1. Purpose

This Acceptable Use Policy sets out the rules governing how you may use the Navo Platform, including its messaging features, public listing pages, file upload capabilities, and team collaboration tools. It applies to all users: account holders, team members, authorised users, and contractors.

2. Permitted Uses

The Platform may be used only for lawful purposes directly related to property renovation project management, including managing projects and budgets, uploading project-related photos and documents, communicating with team members, integrating with authorised third-party services, and creating public portfolio or listing pages for your projects.

3. Absolute Prohibitions

• Uploading, transmitting, or distributing child sexual abuse material or content that exploits or endangers minors
• Content that threatens, harasses, or incites violence against any person or group
• Using the Platform to facilitate fraud, money laundering, or criminal activity
• Attempting to gain unauthorised access to any account, system, or data
• Uploading malicious software, viruses, ransomware, or disruptive code
• Impersonating another person or entity with intent to deceive
• Violating any applicable law or regulation

4. Content Standards

You must not upload or transmit content that is defamatory, obscene, offensive, or discriminatory; infringes intellectual property rights; contains personal information of third parties without their consent; violates the privacy of tenants, contractors, or neighbours; constitutes spam; or is misleading or deceptive under the Australian Consumer Law.

5. Messaging Rules

Messages must be relevant to property renovation project management. Do not use messaging for spam, mass marketing, or unsolicited communications. Do not harass or abuse other users. We may review messages where we have reasonable grounds to investigate a complaint or suspected serious breach. Legal basis: legitimate interests (GDPR Article 6(1)(f)) and APP 3.

6. Technical Prohibitions

• Do not probe, scan, or test Platform vulnerabilities without written authorisation
• Do not use bots, scrapers, crawlers, browser automation tools (including Puppeteer, Playwright, Selenium), or headless browsers to extract Platform data
• Do not attempt to reverse engineer, decompile, or derive Navo's proprietary calculation methodology, ROI engine, or cost estimation algorithms by any means — including by submitting controlled inputs and recording outputs to statistically derive underlying formulas
• Do not circumvent or interfere with security features
• Do not attempt to access data not belonging to your account

7. Public Listing Pages

All content must be accurate and not misleading. Do not publish personal information of third parties without explicit written consent. Do not publish content that could constitute an unlicensed real estate advertisement. Ensure photos comply with applicable privacy and surveillance laws.

8. Enforcement

Violation Severity	Response
Minor or first-time	Written warning and opportunity to remedy
Repeated or moderate	Temporary suspension up to 30 days
Serious (including absolute prohibitions)	Immediate permanent termination without refund
Criminal conduct	Immediate termination and referral to relevant authorities

9. Reporting Violations

Email hello@navosuite.com with subject "AUP Report" to report a suspected violation. All reports are treated seriously and investigated promptly.