Summary: Pay monthly or annually. Not happy within 30 days, full refund. After 30 days, all fees are non-refundable. Cancel anytime, access continues until end of paid period.
Current pricing is published at navosuite.com/#pricing and is subject to change in accordance with clause 7.
By subscribing, you authorise Navo to charge your nominated payment method at commencement and automatically at each renewal. Payments are processed by Stripe Inc. and/or Airwallex Pty Ltd under PCI-DSS compliant processes. Navo does not store full card details.
| Day | Action |
|---|---|
| Day 1 | Payment fails — email notification sent, payment retried |
| Day 3 | Second retry attempt and notification |
| Day 7 | Third retry — final warning, account suspension notice |
| Day 10 | Account suspended — data preserved, access restricted |
| Day 30 | Account scheduled for termination if still unpaid |
| Day 37 | Account terminated, data deletion process commences |
30-Day Money-Back Guarantee. If you are not completely satisfied with Navo within your first 30 days of a paid subscription, contact us and we will provide a full refund at our reasonable discretion. Email hello@navosuite.com with subject "Refund Request" within 30 days of your first payment. Refunds are processed within 5-10 business days to your original payment method.
After the initial 30-day window, all subscription fees are non-refundable, including unused portions of annual subscriptions. The guarantee does not apply to accounts in breach of our Terms or Acceptable Use Policy, accounts where a refund has previously been issued, or purchases through third-party app stores.
Upgrade takes effect immediately. You are charged a pro-rata amount for the remainder of the current period. Next renewal is billed at the new rate.
Downgrade takes effect at end of the current billing period. No refund for the current period. You will be notified of any feature or storage impacts at least 30 days in advance.
Yapa Technologies Pty Ltd (ABN 21 697 117 936) is registered for GST. GST at the applicable rate is added to all fees for Australian customers. Tax invoices are issued automatically. You are responsible for taxes applicable in your jurisdiction outside Australia.
Summary: Founding members lock in a permanent percentage discount on their chosen plan. Cancel or pause and the discount is forfeited permanently.
During the founding member period, Navo offers tiered discounts to subscribers who join before each tier fills:
The founding discount is subject to the following conditions: (a) Cancellation forfeits the discount permanently; (b) Pausing or suspending forfeits the discount permanently; (c) The discount applies only to the plan subscribed on — upgrading to a higher tier is at full price; (d) Non-transferable and tied to the individual account; (e) The discount is a percentage off the then-current full price and will rise proportionally if full prices increase.
Navo may invite selected individuals to participate as Founding Partners, receiving 60 days free access on the Renovator plan from first login. Upon converting to a paid plan within or at the end of the 60-day period, Founding Partners receive a permanent 50% discount locked in for the lifetime of their account, subject to the same conditions as the Founding Member Discount Programme above.
Existing subscribers may refer new subscribers and earn $10 account credit per successful referral, issued after the referee completes 30 days on a paid plan. The referee receives $10 off their first month. Maximum one credit per calendar month. Credits accumulate for annual subscribers and apply at renewal. Credits cannot be exchanged for cash. Self-referrals and fraudulent accounts are excluded. Navo may modify or discontinue this programme with 30 days notice.
Price increases require 30 days' written notice to your registered email. New pricing applies from your next renewal after the notice period. If you do not accept new pricing, cancel before it takes effect. Continued use constitutes acceptance.
Billing enquiries: hello@navosuite.com