Short version: If you are not happy within your first 30 days, email us and we will refund you in full. No questions asked.
1. 30-Day Money-Back Guarantee
Navo offers a 30-day money-back guarantee on all paid plans. If you are not satisfied for any reason within 30 days of your original subscription date, you are entitled to a full refund.
To claim: email hello@navosuite.com with the subject line "Refund Request" within 30 days of your original subscription date. Include the email address on your account.
Refunds are processed within 5 to 10 business days to the original payment method via Stripe. A GST-adjusted tax credit note will be issued automatically.
2. What Qualifies
- Any paid Starter, Renovator, or Portfolio subscription within the first 30 days
- Annual plans refunded in full within 30 days of the annual billing date
- No reason required
3. What Does Not Qualify
- Refund requests made after 30 days from the original subscription date
- Storage add-on charges (separate to the base plan)
- Partial month refunds outside the 30-day window
- Accounts terminated for Acceptable Use Policy violations
4. Founding Cohort and Refunds
Claiming a refund on a founding cohort plan permanently forfeits your founding discount. If you re-subscribe after a refund, you will be charged the current full-price rate and no founding discount will be reinstated.
This is consistent with our standard founding member conditions: any cancellation, including a refund, results in permanent forfeiture of the founding rate.
5. Annual Plan Refunds Outside 30 Days
Annual plans are not eligible for refunds after 30 days. If you cancel an annual plan after 30 days, your access continues to the end of the annual period and no partial refund is issued.
We may exercise discretion in exceptional circumstances. Contact hello@navosuite.com to discuss.
6. GST Treatment
All Navo prices include GST. Refunds are processed inclusive of GST. A credit adjustment note will be issued by Yapa Technologies Pty Ltd (ABN 21 697 117 936) within 5 business days of the refund.
7. Australian Consumer Law
Under the Australian Consumer Law (ACL), you are entitled to a refund, repair, or remedy if a service fails to meet a consumer guarantee, including if the service is not fit for purpose, not of acceptable quality, or not as described. These statutory rights cannot be excluded, restricted, or modified.
Our 30-day money-back guarantee is offered in addition to, not as a replacement for, your statutory rights under the ACL. If the ACL provides you with a broader remedy than our 30-day guarantee, you are entitled to rely on the ACL. Contact us at hello@navosuite.com to discuss.
Note: The Australian Consumer Law does not provide a general cooling-off period for online services. Our 30-day guarantee is a voluntary commitment that exceeds any legal requirement.
8. Contact
Refund requests: hello@navosuite.com with subject "Refund Request"
Yapa Technologies Pty Ltd · ABN 21 697 117 936 · NSW, Australia